Help.
The questions people ask most, answered plainly.
Getting started.
What is a supplier feed?
It is the product file your supplier sends you, usually a spreadsheet or a download link. It lists their products with prices, stock levels and images. Instead of copying rows out of it by hand, you give the file to OhoSync once and it does the copying for you every time the file changes.
Do I need technical knowledge?
No. If you can use a spreadsheet and log in to your webshop, you can set OhoSync up. You connect your store, upload the supplier file, match their columns to your product fields, and choose your prices. There is nothing to install and no code to write.
Which webshop platforms are supported?
WooCommerce and Shopify are both supported. You connect one store, or several on the larger plans, and the same supplier file can keep either kind of shop up to date.
Which file formats are supported?
CSV and Excel files work with any supplier, because you match their columns to your fields yourself. XML feeds are supported for suppliers we have set up. If you are unsure, send us a sample file and we will tell you honestly.
Will OhoSync overwrite my manual changes?
Not if you lock them. You can lock the title, description, image, gallery, category, brand, price or stock level on any product, and updates go around the locked field while still updating the rest. Publishing a product locks its content fields for you automatically.
Can I preview changes before publishing?
Yes. You can run an update as a test that produces the full list of what would change without touching your shop. You can also update just the first ten or fifty products to check the result before doing the whole catalogue.
What happens if the supplier file is wrong?
OhoSync checks before it writes. If a price moves further than you allow or falls below your minimum, that product is held back rather than published. If the file suddenly loses a large part of its products, the whole update stops so your shop is not emptied by a broken export.
Does OhoSync use AI?
Only where it earns its place, and never on its own. Matching columns, keeping prices right and protecting your edits are ordinary rules — they run the same way every time, and AI is not involved. AI is offered for the three jobs where the input is messy human text: suggesting a column match, pulling details out of a supplier's blob of description, and rewriting descriptions in one consistent tone. It is off until you turn it on, it runs on your own provider key (DeepSeek, OpenAI or Anthropic), and everything else keeps working without it.
How does billing work?
Creating an account is free and never asks for a card. You connect your store and see OhoSync working on your own products first. When you choose a paid plan, it is billed monthly by card and renews automatically until you cancel. Cancelling keeps everything running until the end of the month you have already paid for.
How does Shopify work?
You connect your Shopify store once, and updates go to it through the Admin API. New products are published to your sales channels so they show up in the shop instead of sitting as drafts, and variants you manage yourself are left untouched — an update only changes the variant that matches the supplier row.
Once updates are running.
An update says it stopped. What happened to my shop?
Nothing. The check that stopped it runs before anything is written, so your products are exactly as they were. The update tells you which check stopped it, most often that the supplier file came back much smaller than last time, or that it could not be downloaded or opened.
Why was one price not published?
Two checks can hold a price back. One is a price that moves further than the limit you set, compared with the last price you published. The other is a price below the minimum you set. In both cases only that one product is affected, and the reason is saved with the update.
Someone changed a price directly in WooCommerce.
OhoSync notices that your shop no longer matches what it last sent, pauses that product, and shows you both prices. Nothing is overwritten while it is paused. When you want automatic updates back on that product, you unpause it.
A product disappeared from my supplier file.
It is not deleted from your shop. OhoSync marks it out of stock and records that it is no longer in the file, so the page stays up and the decision about removing it stays yours.
An update failed halfway through.
It can be resumed. OhoSync remembers the last product it reached and carries on from there instead of starting your catalogue over.
How do I test without risking my shop?
Run the update as a preview, which lists every change without writing anything. You can also update just the first ten or fifty products to see the result on a few before doing the rest.
Your question is not here
Tell us what you are seeing and which supplier it affects, and a person will look at it.