Refund Policy
Last updated: August 11, 2026
OhoSync is simple to try before you pay, and simple to leave. Here is exactly how billing, cancellation and refunds work.
Free to start
The Starter plan is free and never asks for a card. You can connect your store, load a supplier file and see OhoSync working on your own products before any payment is set up, so most questions are answered before a charge ever happens.
How paid plans are billed
Paid subscriptions are billed monthly in advance by card through our payment processor, Stripe. Your subscription renews automatically each month until you cancel it.
Cancellations & renewals
You can cancel at any time from the billing page in your account. Cancellation takes effect at the end of the month you have already paid for: no further renewals are charged, and you keep full access until that date. We do not refund or pro-rate the remainder of a started billing period.
Refunds
OhoSync is a service for businesses. We issue refunds where the law requires it, and for confirmed billing errors — for example a duplicate charge or a charge after a completed cancellation. Confirmed billing errors are corrected in full to your original payment method. Any mandatory rights you have under applicable law are unaffected by this policy.
How to reach us about a charge
Email hello@ovanap.no or use our contact page with your account email and the date of the charge. Refunds we issue are processed by Monine AS via Stripe, typically within 5–10 business days.